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Travel to Client Locations for Face-to-Face Consultations Policy

Creation Date:

1 October 2025

Responsible Individual:

Jerri Prior

Review Date:

20 October 2025 at 15:58:07



1. Purpose

This policy sets out how Prior Mindset calculates and applies travel costs when delivering face-to-face consultations at client locations instead of at our hub in OL2 (Oldham, Greater Manchester).


The aim is to:


  • Ensure fairness and transparency for clients.

  • Cover the true costs of travel, including vehicle expenses and professional time lost to travel.

  • Provide clients with a clear banded structure so they can identify their costs upfront.





2. Scope

  • Hub site: OL2.

  • Coverage zone: up to 30 miles from OL2.

  • Eligible services: Pre-booked face-to-face consultations at a client’s chosen location.





3. Principles of Costing

  1. Mileage Costs


    • Applied at 45p per mile (HMRC standard rate).

    • Covers petrol/diesel/electricity, wear and tear, and insurance.

    • Always calculated on a return journey basis.


  2. Time Costs


    • Applied at £100 per hour, charged pro rata by the minute.

    • Reflects the professional time diverted from delivering care during travel.

    • Calculated on the expected round-trip driving time, not just one way.


  3. Combined Charge Formula

    \text{Travel Cost} = (\text{Return Mileage} \times £0.45) + (\text{Travel Time} \times £100/hr)

  4. Predictability through Bands


    • Postcodes within 30 miles of OL2 are grouped into Bands A–F.

    • Each band has a distance range, a typical round-trip time, and an indicative travel charge.

    • This prevents ad-hoc variation and gives clients clarity before booking.





Band

Distance from OL2 (one way)

Typical Return Mileage

Round-Trip Time

Indicative Charge

Reasoning

A

0–5 miles

~10 miles

~20 mins

~£38

Local Oldham areas (e.g. OL1–OL4). Short trips incur low costs.

B

6–10 miles

~20 miles

~40 mins

~£76

Nearby boroughs (Failsworth, Ashton, Middleton). Balanced fuel + time.

C

11–15 miles

~30 miles

~60 mins

~£114

Manchester centre, Rochdale. Time begins to equal 1 full billable hour.

D

16–20 miles

~40 miles

~80 mins

~£151

Wider Greater Manchester (Sale, Hyde, Swinton). Both fuel and time increase.

E

21–25 miles

~50 miles

~100 mins

~£189

Warrington, Knutsford, Halifax. Near upper edge of coverage.

F

26–30 miles

~60 miles

~120 mins

~£227

Remote zones (Stocksbridge, Chorley, Buxton). Significant time + distance.

Charges are indicative. Exact costs are confirmed at booking using route planning and live traffic data.




5. Justification for Banding

  • Fairness: The bands balance costs between very local clients and those further afield without penalising one group.

  • Transparency: Clients know their postcode band in advance and can see why the cost applies.

  • Regulatory Alignment: Following HMRC mileage rate ensures charges are consistent with UK guidance. Time rate reflects professional opportunity cost.

  • Efficiency: Grouping postcodes avoids recalculating for each booking and keeps the policy simple for staff and clients.





6. Responsibilities

  • Booking Team: Confirm the client’s outward postcode, identify the travel band, and inform the client of the indicative charge at time of booking.

  • Clinicians: Record actual travel times/mileage.

  • Finance Team: Ensure invoices reflect the confirmed travel charge.





7. Review

  • This policy is reviewed annually.

  • Mileage rate is checked against HMRC updates.

  • Hourly rate is reviewed in line with professional costs and market norms.




📌 Client Note: Where a postcode straddles multiple sectors at different distances, the band is determined by the client’s exact location, and final costs will be confirmed before appointment.



Outward_Postcode

Areas_Covered

Approx_OneWay_Miles_from_OL2

Band

Return_Miles_for_Calc

Mileage_Cost_Return_£

Time_Cost_Return_£

Indicative_Travel_Charge_£

M35

Failsworth

2.5

A

5.0

2.25

33.33

35.58

OL1

Oldham town centre, Royton, Moorside

2.5

A

5.0

2.25

33.33

35.58

OL2

Shaw, Royton, Crompton

2.5

A

5.0

2.25

33.33

35.58

OL3

Saddleworth (Uppermill, Greenfield, Diggle, Delph, Dobcross)

2.5

A

5.0

2.25

33.33

35.58

OL4

Oldham (Lees, Watersheddings, Grotton, Austerlands, Hathershaw)

2.5

A

5.0

2.25

33.33

35.58

OL8

Oldham (Hollinwood, Limeside, Bardsley, Werneth)

2.5

A

5.0

2.25

33.33

35.58

OL9

Chadderton

2.5

A

5.0

2.25

33.33

35.58

M25

Prestwich, Sedgley Park

8.0

B

16.0

7.2

66.67

73.87

M34

Denton, Audenshaw (part)

8.0

B

16.0

7.2

66.67

73.87

M40

Miles Platting, Newton Heath, Moston

8.0

B

16.0

7.2

66.67

73.87

M43

Droylsden

8.0

B

16.0

7.2

66.67

73.87

M8

Cheetham Hill, Crumpsall

8.0

B

16.0

7.2

66.67

73.87

M9

Blackley, Harpurhey

8.0

B

16.0

7.2

66.67

73.87

OL10

Heywood

8.0

B

16.0

7.2

66.67

73.87

OL11

Rochdale (Castleton)

8.0

B

16.0

7.2

66.67

73.87

OL16

Rochdale (Milnrow, Firgrove, Newbold)

8.0

B

16.0

7.2

66.67

73.87

OL5

Mossley

8.0

B

16.0

7.2

66.67

73.87

OL6

Ashton-under-Lyne (east)

8.0

B

16.0

7.2

66.67

73.87

OL7

Ashton-under-Lyne (south)

8.0

B

16.0

7.2

66.67

73.87

SK15

Stalybridge

8.0

B

16.0

7.2

66.67

73.87

SK16

Dukinfield

8.0

B

16.0

7.2

66.67

73.87

BL0

Ramsbottom, Holcombe, Edenfield

13.0

C

26.0

11.7

100.0

111.7

BL2

Bolton (Breightmet, Tonge Moor, Ainsworth)

13.0

C

26.0

11.7

100.0

111.7

BL8

Bury (Brandlesholme, Tottington, Walshaw)

13.0

C

26.0

11.7

100.0

111.7

BL9

Bury (town centre, Pimhole, Fishpool, Unsworth)

13.0

C

26.0

11.7

100.0

111.7

HD7

Slaithwaite, Marsden, Linthwaite

13.0

C

26.0

11.7

100.0

111.7

M1

Manchester City Centre (Piccadilly, Chinatown, NQ)

13.0

C

26.0

11.7

100.0

111.7

M11

Openshaw, Clayton, Beswick

13.0

C

26.0

11.7

100.0

111.7

M12

Ardwick, Longsight

13.0

C

26.0

11.7

100.0

111.7

M13

Ardwick, Victoria Park

13.0

C

26.0

11.7

100.0

111.7

M14

Rusholme, Fallowfield, Moss Side

13.0

C

26.0

11.7

100.0

111.7

M15

Hulme, Deansgate Locks

13.0

C

26.0

11.7

100.0

111.7

M16

Old Trafford, Whalley Range

13.0

C

26.0

11.7

100.0

111.7

M18

Gorton

13.0

C

26.0

11.7

100.0

111.7

M19

Levenshulme, Burnage

13.0

C

26.0

11.7

100.0

111.7

M2

Central business district (Deansgate, St Ann’s Sq)

13.0

C

26.0

11.7

100.0

111.7

M21

Chorlton-cum-Hardy

13.0

C

26.0

11.7

100.0

111.7

M27

Swinton, Pendlebury

13.0

C

26.0

11.7

100.0

111.7

M3

Spinningfields, Castlefield, Salford Central

13.0

C

26.0

11.7

100.0

111.7

M32

Stretford

13.0

C

26.0

11.7

100.0

111.7

M4

Northern Quarter, Ancoats, Miles Platting

13.0

C

26.0

11.7

100.0

111.7

M45

Whitefield, Radcliffe (part)

13.0

C

26.0

11.7

100.0

111.7

M5

Salford (Pendleton, Ordsall)

13.0

C

26.0

11.7

100.0

111.7

M50

Salford Quays, MediaCityUK

13.0

C

26.0

11.7

100.0

111.7

M6

Salford (Claremont, Langworthy)

13.0

C

26.0

11.7

100.0

111.7

M7

Salford (Kersal, Broughton)

13.0

C

26.0

11.7

100.0

111.7

OL12

Rochdale (Norden, Whitworth)

13.0

C

26.0

11.7

100.0

111.7

OL13

Bacup (Rossendale)

13.0

C

26.0

11.7

100.0

111.7

OL14

Todmorden (Calderdale)

13.0

C

26.0

11.7

100.0

111.7

OL15

Littleborough

13.0

C

26.0

11.7

100.0

111.7

SK13

Glossop, Hadfield

13.0

C

26.0

11.7

100.0

111.7

SK14

Hyde, Hollingworth, Mottram

13.0

C

26.0

11.7

100.0

111.7

BB4

Haslingden, Rawtenstall, Edenfield

18.0

D

36.0

16.2

133.33

149.53

BL1

Bolton (town centre, Smithills, Halliwell)

18.0

D

36.0

16.2

133.33

149.53

BL3

Great Lever, Little Lever, Darcy Lever

18.0

D

36.0

16.2

133.33

149.53

BL4

Farnworth, Kearsley

18.0

D

36.0

16.2

133.33

149.53

BL7

Egerton, Bromley Cross, Turton

18.0

D

36.0

16.2

133.33

149.53

HD1

Huddersfield town centre, Birkby

18.0

D

36.0

16.2

133.33

149.53

HD2

Bradley, Deighton, Brackenhall

18.0

D

36.0

16.2

133.33

149.53

HD3

Lindley, Marsh, Salendine Nook

18.0

D

36.0

16.2

133.33

149.53

HD4

Newsome, Berry Brow, Netherton

18.0

D

36.0

16.2

133.33

149.53

HD5

Moldgreen, Dalton

18.0

D

36.0

16.2

133.33

149.53

HD6

Brighouse, Rastrick

18.0

D

36.0

16.2

133.33

149.53

HD9

Holmfirth, Honley

18.0

D

36.0

16.2

133.33

149.53

HX1

Halifax town centre

18.0

D

36.0

16.2

133.33

149.53

HX2

Illingworth, Mixenden, Pellon

18.0

D

36.0

16.2

133.33

149.53

HX3

Skircoat Green, Siddal, Southowram

18.0

D

36.0

16.2

133.33

149.53

HX5

Elland

18.0

D

36.0

16.2

133.33

149.53

HX7

Hebden Bridge, Mytholmroyd

18.0

D

36.0

16.2

133.33

149.53

M20

Withington, Didsbury

18.0

D

36.0

16.2

133.33

149.53

M22

Wythenshawe, Northenden

18.0

D

36.0

16.2

133.33

149.53

M23

Baguley, Brooklands, Roundthorn

18.0

D

36.0

16.2

133.33

149.53

M28

Worsley, Walkden, Boothstown

18.0

D

36.0

16.2

133.33

149.53

M29

Tyldesley, Astley

18.0

D

36.0

16.2

133.33

149.53

M30

Eccles, Monton, Barton

18.0

D

36.0

16.2

133.33

149.53

M31

Carrington, Partington

18.0

D

36.0

16.2

133.33

149.53

M33

Sale

18.0

D

36.0

16.2

133.33

149.53

M38

Little Hulton

18.0

D

36.0

16.2

133.33

149.53

M41

Urmston, Davyhulme, Flixton

18.0

D

36.0

16.2

133.33

149.53

M46

Atherton

18.0

D

36.0

16.2

133.33

149.53

SK1

Stockport town centre

18.0

D

36.0

16.2

133.33

149.53

SK2

Stockport (Offerton, Great Moor)

18.0

D

36.0

16.2

133.33

149.53

SK22

New Mills

18.0

D

36.0

16.2

133.33

149.53

SK3

Edgeley, Davenport, Adswood

18.0

D

36.0

16.2

133.33

149.53

SK4

Heaton Chapel, Heaton Moor

18.0

D

36.0

16.2

133.33

149.53

SK5

Reddish

18.0

D

36.0

16.2

133.33

149.53

SK6

Marple, Bredbury, Romiley, High Lane

18.0

D

36.0

16.2

133.33

149.53

WA14

Altrincham, Bowdon, Broadheath

18.0

D

36.0

16.2

133.33

149.53

WA15

Timperley, Hale, Hale Barns

18.0

D

36.0

16.2

133.33

149.53

WN7

Leigh, Westleigh, Pennington

18.0

D

36.0

16.2

133.33

149.53

BB10

Burnley (Padiham side)

23.0

E

46.0

20.7

166.67

187.37

BB11

Burnley (town centre)

23.0

E

46.0

20.7

166.67

187.37

BB12

Burnley (Rosegrove, Hapton, Worsthorne)

23.0

E

46.0

20.7

166.67

187.37

BB3

Darwen

23.0

E

46.0

20.7

166.67

187.37

BB5

Accrington, Church, Clayton-le-Moors, Oswaldtwistle

23.0

E

46.0

20.7

166.67

187.37

BD13

Queensbury, Denholme

23.0

E

46.0

20.7

166.67

187.37

BL5

Westhoughton, Chew Moor

23.0

E

46.0

20.7

166.67

187.37

BL6

Horwich, Blackrod, Lostock

23.0

E

46.0

20.7

166.67

187.37

HD8

Denby Dale, Skelmanthorpe, Clayton West

23.0

E

46.0

20.7

166.67

187.37

HX4

Greetland, Stainland

23.0

E

46.0

20.7

166.67

187.37

HX6

Sowerby Bridge, Ripponden

23.0

E

46.0

20.7

166.67

187.37

M44

Irlam, Cadishead

23.0

E

46.0

20.7

166.67

187.37

M90

Manchester Airport

23.0

E

46.0

20.7

166.67

187.37

S33

Hope Valley (Castleton, Hathersage – western edge)

23.0

E

46.0

20.7

166.67

187.37

S35

Chapeltown, High Green, Ecclesfield

23.0

E

46.0

20.7

166.67

187.37

SK17

Buxton (northern sectors)

23.0

E

46.0

20.7

166.67

187.37

SK23

Whaley Bridge

23.0

E

46.0

20.7

166.67

187.37

SK7

Bramhall, Hazel Grove, Woodford

23.0

E

46.0

20.7

166.67

187.37

SK8

Cheadle, Gatley, Heald Green

23.0

E

46.0

20.7

166.67

187.37

WA1

Warrington (town centre, Padgate)

23.0

E

46.0

20.7

166.67

187.37

WA13

Lymm

23.0

E

46.0

20.7

166.67

187.37

WA16

Knutsford, Mobberley

23.0

E

46.0

20.7

166.67

187.37

WA2

Warrington (Orford, Longford)

23.0

E

46.0

20.7

166.67

187.37

WA3

Golborne, Culcheth, Lowton, Birchwood

23.0

E

46.0

20.7

166.67

187.37

WA4

Appleton, Grappenhall, Latchford

23.0

E

46.0

20.7

166.67

187.37

WA5

Great Sankey, Penketh, Westbrook

23.0

E

46.0

20.7

166.67

187.37

WF12

Dewsbury

23.0

E

46.0

20.7

166.67

187.37

WF13

Dewsbury, Batley Carr

23.0

E

46.0

20.7

166.67

187.37

WF14

Mirfield

23.0

E

46.0

20.7

166.67

187.37

WF15

Liversedge

23.0

E

46.0

20.7

166.67

187.37

WF16

Heckmondwike

23.0

E

46.0

20.7

166.67

187.37

WF17

Batley, Birstall

23.0

E

46.0

20.7

166.67

187.37

WN1

Wigan (town centre, Swinley, Whitley)

23.0

E

46.0

20.7

166.67

187.37

WN2

Ince, Hindley, Platt Bridge, Abram

23.0

E

46.0

20.7

166.67

187.37

WN3

Goose Green, Worsley Mesnes, Poolstock

23.0

E

46.0

20.7

166.67

187.37

WN4

Ashton-in-Makerfield, Bryn

23.0

E

46.0

20.7

166.67

187.37

WN5

Orrell, Pemberton, Winstanley

23.0

E

46.0

20.7

166.67

187.37

WN6

Standish, Shevington, Appley Bridge

23.0

E

46.0

20.7

166.67

187.37

BB1

Blackburn (north/east), Rishton

28.0

F

56.0

25.2

200.0

225.2

BB2

Blackburn (south/west)

28.0

F

56.0

25.2

200.0

225.2

BB6

Great Harwood, Whalley (south edge)

28.0

F

56.0

25.2

200.0

225.2

BB7

Clitheroe (southern edge Ribble Valley)

28.0

F

56.0

25.2

200.0

225.2

BB8

Colne, Foulridge

28.0

F

56.0

25.2

200.0

225.2

BB9

Nelson, Brierfield

28.0

F

56.0

25.2

200.0

225.2

BD11

Birkenshaw

28.0

F

56.0

25.2

200.0

225.2

BD12

Low Moor, Odsal

28.0

F

56.0

25.2

200.0

225.2

BD6

Wibsey

28.0

F

56.0

25.2

200.0

225.2

CW10

Middlewich

28.0

F

56.0

25.2

200.0

225.2

CW11

Sandbach (outer northern edge)

28.0

F

56.0

25.2

200.0

225.2

CW9

Northwich (northern tip, Lostock Gralam)

28.0

F

56.0

25.2

200.0

225.2

L34

Prescot

28.0

F

56.0

25.2

200.0

225.2

L35

Rainhill, Whiston

28.0

F

56.0

25.2

200.0

225.2

L36

Huyton

28.0

F

56.0

25.2

200.0

225.2

PR25

Leyland (eastern)

28.0

F

56.0

25.2

200.0

225.2

PR26

Leyland (southern edge, Croston, Ulnes Walton)

28.0

F

56.0

25.2

200.0

225.2

PR6

Chorley, Heath Charnock, Brinscall

28.0

F

56.0

25.2

200.0

225.2

PR7

Chorley, Euxton, Coppull, Buckshaw Village

28.0

F

56.0

25.2

200.0

225.2

S36

Stocksbridge, Deepcar, Penistone, Thurlstone

28.0

F

56.0

25.2

200.0

225.2

S75

Barnsley (Gawber, Pogmoor, Wilthorpe)

28.0

F

56.0

25.2

200.0

225.2


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