Policies List

The Initial Phone Consultation Policy outlines that new clients receive a complimentary 15-minute consultation to discuss their needs and service suitability. Any time exceeding 15 minutes is chargeable pro-rata at the standard rate of £100 per hour. The policy ensures transparency, professionalism, and consistent handling of enquiries while maintaining clinical boundaries and data protection standards.

Details how personal data is collected, processed, and protected, ensuring compliance with UK GDPR standards.

Provides a structured process for identifying and managing clinical and technological risks during virtual service delivery.

Explains how personal and medical information is collected, stored, and shared in compliance with GDPR and professional codes.

Specifies cybersecurity standards for protecting systems, data, and communications from unauthorised access or breaches.

Describes how clients can raise concerns, and how the organisation will respond, investigate, and resolve them transparently.

Affirms the organisation’s commitment to fair treatment, equal opportunities, and respect for diversity in all interactions.

Defines how photographs, videos, and recordings are obtained, stored, and used in line with consent and data protection laws.

Sets out measures to protect children from harm, following UK safeguarding legislation and best practice standards.

Defines the legal terms governing the use of the organisation’s website, including user responsibilities and content ownership.

Explains how cookies are used on the website to enhance user experience and comply with privacy regulations.

Sets clear expectations for secure and professional conduct during online consultations and virtual sessions.

Ensures clients understand treatment risks, benefits, and alternatives before agreeing to proceed.

Outlines ethical use, data handling, and transparency of AI chatbot interactions across digital platforms.

Explains procedures and charges related to appointment cancellations or missed sessions to maintain fairness and efficiency.

Provides structured guidance for responding to emergencies to ensure safety, continuity, and effective communication.

Details responsibilities and procedures for identifying and managing risks of abuse or neglect in vulnerable adults.

Outlines procedures and safety standards for staff travelling to off-site consultations, ensuring professionalism and client confidentiality.