Privacy Policy

Privacy Notice of Jerri Prior - | PriorMindset National - Online Talking Therapy and Mental Health Consultancy.

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In this document, "we", "our", or "us" refer to Jerri Prior | PriorMindset National - Online Talking Therapy and Mental Health Consultancy.

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Introduction

1. This notice informs you of our policy regarding all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of this notice, “process” means collecting, storing, transferring, using, or otherwise acting on information.

2. If you disagree with any of the points below, your only recourse is to leave our website immediately.

3. We take the protection of your privacy and confidentiality seriously. We understand that all visitors to our website are entitled to know that their data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.

4. We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.

5. Our policy complies with UK law as implemented, including that required by the EU General Data Protection Regulation (GDPR).

6. The law requires us to inform you about your rights and our obligations regarding the processing and control of your data. We do this by requesting that you read the information provided at knowyourprivacyrights.org.

7. Except as set out below, we do not share, sell, or disclose to a third party any information collected through our website.

 

The Basis on Which We Process Information About You

The law requires us to determine under which of the six defined bases we process different categories of your personal information and to notify you of the basis for each category.

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• If the basis on which we process your personal information is no longer relevant, we shall immediately stop processing your data.

• If the basis changes, and if required by law, we shall notify you of the change and any new basis under which we have determined that we can continue to process your information.

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1) Information We Process Because We Have a Contractual Obligation with You

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When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

To carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal.

We may use it to:

• Verify your identity for security purposes

• Sell products to you

• Provide you with our services

• Provide you with suggestions and advice on products, services, and how to obtain the most from using our website

 

We process this information on the basis that there is a contract between us, or that you have requested we use the information before entering into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example, to monitor our performance for a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

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2) Information We Process with Your Consent

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Through certain actions, where there is no contractual relationship between us, such as when you browse our website or ask us to provide you with more information about our business, including our products and services, you provide your consent to us to process information that may be personal.

 

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by

asking you to agree to our use of cookies.

 

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example, to monitor the performance of a particular page on our website.

 

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by contacting us at priormindset@gmail.com However, if you do so, you may not be able to use our website or our services further.

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3) Information We Process Because We Have a Legal Obligation

 

We are subject to the law like everyone else. Sometimes, we must process your information to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they request it or if they have the proper authorization, such as a search warrant or court order.

This may include your personal information.

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Specific Uses of Information You Provide to Us

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4) Information Provided on the Understanding That It Will Be Shared with a Third Party

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Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.

Examples include:

• Tagging an image

• Clicking on an icon next to another visitor’s message to convey your agreement, disagreement, or thanks

• Leaving comments on blog posts

 

When posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.

We do store it, and we reserve the right to use it in the future in any way we decide.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

 

If your request is reasonable and there is no legal basis for us to retain it, we may agree to your request to delete the personal information that you have posted. You can request this by contacting us at priormindset@gmail.com

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5) Complaints Regarding Content on Our Website

 

If you complain about any content on our website, we shall investigate your complaint.

 

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

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6) Information Relating to Your Method of Payment

 

At the point of payment, you are transferred to a secure page on the PayPal website or, if paying by credit/debit card, payment is taken via the Stripe payment gateway. No payment details are kept on our website or servers. All payment data is fully secure and processed through Stripe, which is fully PCI compliant.

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7) ​Sending a Message to Our Support Team

 

When you contact us, whether by telephone, through our website, or by e-mail, we collect the data you have given to us to reply with the information you need.

 

We record your request and our reply to increase the efficiency of our business.

We keep personally identifiable information associated with your message, such as your name and email address, to track our communications with you and to provide high-quality service.

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Use of Information We Collect Through Automated Systems When You Visit Our Website

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8) ​Cookies

 

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalized experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day, or until you close your browser. Others last indefinitely.

 

Your web browser should allow you to delete any you choose. It should also allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

 

If you choose not to use cookies or prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

• To track how you use our website

• To record whether you have seen specific messages we display on our website

• To keep you signed in on our site

• To record your answers to surveys and questionnaires on our site while you complete them

• To record the conversation thread during a live chat with our support team

 

9) Personal Identifiers from Your Browsing Activity

 

Requests by your web browser to our servers for web pages and other content on our website are recorded.

 

We record information such as your geographical location, your Internet service provider, and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in the aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

 

If combined with other information we know about you from previous visits, the data could possibly be used to identify you personally, even if you are not signed in to our website.

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10) Our Use of Re-marketing

 

Re-marketing involves placing a cookie on your computer when you browse our website to allow third-party partners to display ads for our products or services on other websites.

 

We may use a third-party service provider to deliver re-marketing services from time to time. If so, you may

see advertisements for our products and services on other websites.

 

Disclosure and Sharing of Your Information

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11) Information We Obtain from Third Parties

 

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up of your personal information from third parties whose services we use.

No such information is personally identifiable to you.

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12) Data May Be Processed Outside the European Union

 

Our websites are hosted in the UK.

 

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

 

Accordingly, data obtained within the UK or any other country could be processed outside the European Union.

We use the following safeguards concerning data transferred outside the European Union:

• The processor is within the same corporate group as our business or organization and abides by the same binding corporate rules regarding data processing.

• The data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union.

• We comply with a code of conduct approved by a supervisory authority in the European Union.

• We are certified under an approved certification mechanism as provided for in the GDPR.

• Both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to the protection of your information.

 

Access to Your Own Information

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13) Access to Your Personal Information

 

At any time, you may review or update personally identifiable information that we hold about you by signing in to your account on our website.

 

To obtain a copy of any information not provided on our website, you may send us a request at info.priormindset@gmail.com

 

After receiving the request, we will tell you when we expect to provide you with the information and whether we require any fee for providing it to you.

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14) Removal of Your Information

 

If you wish us to remove personally identifiable information from our website, you may contact us at info.priormindset@gmail.com

This may limit the service we can provide to you.

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15) Verification of Your Information

 

When we receive any request to access, edit, or delete personal identifiable information, we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

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Other Matters

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16)Use of Site by Children

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• We do not sell products or provide services for purchase by children, nor do we market to children.

• If you are under 18, you may use our website only with the consent of a parent or guardian.

• We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.

• Such child users will inevitably visit other parts of the site and will be subject to whatever is accessible in those parts, including the content.

 

17) Encryption of Data Sent Between Us

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We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so securely by looking for a closed padlock symbol or other trust marks in your browser’s URL bar or toolbar.

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18) How You Can Complain

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If you are not happy with our privacy policy or if you have any complaints, you should tell us by email. Our address is info.priormindset@gmail.com

If a dispute is not settled, we hope you will agree to attempt to resolve it by engaging in good faith with us in a mediation or arbitration process.

If you are in any way dissatisfied with how we process your personal information, you have the right to complain with the Information Commissioner’s Office. This can be done at ico.org.uk/concerns.

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19) Retention Period for Personal Data

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Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

• To provide you with the services you have requested

• To comply with other laws, including for the period demanded by our tax authorities

• To support a claim or defence in court

 

20) Compliance with the Law

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Our privacy policy has been compiled to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we would like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

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21) Review of This Privacy Policy

 

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any questions regarding our privacy policy, please contact us at info.priormindset@gmail.com